Consumer Protection & Assistance Programs are Available for Customers Impacted by the Park, Thompson, Borel, and Gold Complex Fires

With wildfires impacting parts of California, Pacific Gas and Electric Company (PG&E) is sharing support programs and tools for impacted customers to help ensure a safe and prompt recovery.

“After a wildfire, disaster assistance is a lifeline. Our priority is the wellbeing of the customers and communities we serve,” said Marlene Santos, PG&E Executive Vice President and Chief Customer and Enterprise Solutions Officer. “We understand the uncertainty our customers face when returning home and rebuilding. We offer a range of resources that provide immediate relief during the recovery process.”

To help residential and small business customers experiencing financial hardship after the Park, Borel, Gold Complex, and Thompson fires, PG&E’s disaster billing and credit policy offers the following relief:

• Billing Support

  • Stops estimated energy usage for billing attributed to the time period when the home/unit was unoccupied because of the emergency.

  • Discontinues billing for destroyed homes or businesses; and

  • Pro-rates any monthly access charge or minimum charges.

• Credit Support

  • For residential and small business customers, disconnections for non-payment are suspended, as well as associated fees.

  • Flexible payment arrangements are available to wildfire-impacted customers.

  • Reconnection fees & return check fees are waived.

  • New security deposits are waived for up to one year.

• Expediting Electric & Gas Service

  • Requests for move-in and move-out service will be accelerated. Customers can also choose to re-establish service under a prior rate plan.

• In-Person and Online Support

  • PG&E has dedicated service support for customers to initiate and track new and temporary electric service installation requests through www.yourprojects-pge.com. Log in anytime to check the status and progress of your request and take follow up actions when needed.

Additional information can be found online at pge.com/consumer-protections or customers can call 1-800-743-5000.

Income-eligible Assistance Programs

PG&E has other assistance programs to help income-eligible customers save money on their monthly bills:

• California Alternate Rates for Energy: provides a monthly discount of 20% or more on gas and electricity bills.

• Family Electric Rate Assistance (FERA): provides a monthly discount of 18% on electricity for households of three or more people.

• Energy Savings Assistance (ESA): provides energy-savings improvements at no charge.

• Arrearage Management Plan (AMP): a debt forgiveness plan for eligible residential customers.

• Low Income Energy Assistance Program (LIHEAP): a federally funded assistance program overseen by the state that offers a one-time payment up to $1,000 on past due bills to help low-income households pay for heating or cooling in their homes.

Other programs include Medical Baseline, which offers a lower monthly rate for customers with certain medical conditions.

About PG&E

Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE: PCG), is a combined natural gas and electric utility serving more than sixteen million people across 70,000 square miles in Northern and Central California. For more information, visit pge.com and pge.com/news